As the IT Service Management (ITSM) landscape continues to evolve, many organizations are seeking alternatives to ServiceNow, driven by the need for more cost-effective and intuitive solutions. According to a study by GPTBots.ai, 60% of companies are looking for alternatives that offer better usability and integration, highlighting a significant shift in the market. The forecasted 15% increase in the adoption of cloud-based ITSM solutions by 2026 further emphasizes the growing demand for flexible and scalable solutions. In this comprehensive guide, we will explore the top 10 ServiceNow alternatives for ITSM in 2025, providing you with the insights and expertise needed to make an informed decision for your organization.

The importance of selecting the right ITSM tool cannot be overstated, as it directly impacts the efficiency and effectiveness of IT operations. Hyper-automation, self-healing capabilities, and modular architectures are just a few of the key features that organizations should consider when evaluating alternatives to ServiceNow. With the global ITSM market projected to reach $12.2 billion by 2027, growing at a CAGR of 7.5% from 2022 to 2027, it is essential to stay ahead of the curve and choose a solution that aligns with your organization’s specific needs.

What to Expect from this Guide

In the following sections, we will delve into the top 10 ServiceNow alternatives for ITSM, including Ivanti Neurons for ITSM, Atlassian Jira Service Management, and Freshservice. We will examine their key features, pricing, and market trends, providing you with a comprehensive understanding of the current ITSM landscape. By the end of this guide, you will be equipped with the knowledge and insights necessary to make an informed decision and choose the best ITSM solution for your organization.

As we dive into 2025, the IT Service Management (ITSM) landscape is evolving at a rapid pace. With the increasing need for efficient IT operations and the adoption of cloud-based solutions, the global ITSM market is projected to reach $12.2 billion by 2027, growing at a CAGR of 7.5% from 2022 to 2027. Many organizations are moving away from complex and costly ITSM solutions, with 60% of companies seeking more cost-effective and intuitive alternatives. In this section, we’ll explore the key factors driving this shift and why organizations are looking beyond traditional ITSM solutions like ServiceNow. We’ll delve into the current state of ITSM, discussing the trends, challenges, and opportunities that are reshaping the industry. By understanding these factors, businesses can make informed decisions about their ITSM strategies and choose the best solutions for their needs.

Why Organizations Are Looking Beyond ServiceNow

As the IT Service Management (ITSM) landscape continues to evolve, many organizations are looking beyond ServiceNow for their ITSM needs. Several key factors are driving this trend, including cost considerations, scalability issues, implementation complexity, and evolving business needs. According to a recent study, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, highlighting the need for alternatives that offer better usability and integration.

One of the primary reasons companies are exploring alternatives to ServiceNow is the high cost of ownership. ServiceNow can be a costly solution, especially for small to medium-sized businesses. For example, a mid-sized IT services company, XYZ Corp, found that the cost of implementing and maintaining ServiceNow was 30% higher than expected. In contrast, alternatives like Freshservice and Ivanti Neurons for ITSM offer more affordable pricing models without sacrificing key features and functionality.

Scalability is another concern for organizations using ServiceNow. As businesses grow, their ITSM needs become more complex, and ServiceNow may not be able to keep pace. Atlassian Jira Service Management is a popular alternative for companies that need to align ITSM with software development processes and require a more scalable solution. In fact, a survey of Jira Service Management customers found that 85% reported improved scalability and flexibility in their ITSM operations.

Implementation complexity is also a significant factor in the decision to look beyond ServiceNow. The platform requires significant customization and configuration, which can be time-consuming and resource-intensive. In contrast, alternatives like Zendesk and Spiceworks offer more straightforward implementation processes and easier integration with existing systems. For example, a recent case study found that a company implementing Zendesk was able to reduce implementation time by 50% compared to ServiceNow.

Finally, evolving business needs are driving companies to explore alternatives to ServiceNow. As organizations adopt more agile and DevOps-focused approaches, they require ITSM solutions that can keep pace. Ivanti Neurons for ITSM is a modular ITSM architecture that offers hyper-automation and self-healing capabilities, making it an attractive alternative for companies with complex IT environments. In fact, a recent study found that companies using Ivanti Neurons for ITSM reported a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months of implementation.

Real customer testimonials and survey data support these trends. For example, a recent survey of ITSM professionals found that 75% of respondents were considering alternative ITSM solutions due to cost, scalability, or implementation concerns. As one ITSM professional noted, “We were looking for an ITSM solution that could scale with our business and provide more flexibility and customization options. After evaluating several alternatives, we chose Freshservice and have been extremely happy with the results.” With the ITSM market projected to reach $12.2 billion by 2027, growing at a CAGR of 7.5% from 2022 to 2027, it’s clear that companies are driving growth and innovation in the ITSM landscape.

Key Factors to Consider When Choosing an ITSM Solution

When evaluating ITSM solutions, there are several key factors to consider to ensure you choose a platform that meets your organization’s specific needs. These factors include scalability, integration capabilities, customization options, implementation time, user experience, and total cost of ownership. Scalability is crucial as it ensures the platform can grow with your organization, handling increasing volumes of tickets and users without compromising performance. According to a study by GPTBots.ai, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, highlighting the need for alternatives that offer better usability and integration.

Integration capabilities are also vital, as they enable seamless interactions with other tools and systems within your IT ecosystem. For example, Ivanti Neurons for ITSM integrates well with Virima for automated IT discovery and near real-time CMDB updates, making it an ideal choice for mid-size to large enterprises. Customization options are essential to tailor the platform to your organization’s unique workflows and processes. Atlassian Jira Service Management is strong in integration capabilities for DevOps and Agile workflows, making it suitable for organizations that need to align ITSM with software development processes.

A user-friendly interface and automation features are also critical. Freshservice is a cloud-based ITSM solution known for its intuitive interface and cost-effectiveness compared to ServiceNow. Implementation time is another key consideration, as a rapid deployment can quickly provide ROI. The total cost of ownership, including licensing fees, implementation costs, and ongoing maintenance expenses, should also be carefully evaluated to ensure it aligns with your budget and provides long-term value.

In addition to these factors, it’s essential to consider the platform’s security and compliance features, as well as its ability to provide real-time analytics and reporting. This will enable you to make data-driven decisions and continuously improve your IT service management processes. By carefully evaluating these criteria, you can select an ITSM platform that meets your organization’s unique needs and drives efficiency, productivity, and customer satisfaction.

For instance, a mid-sized IT services company, XYZ Corp, implemented Ivanti Service Manager and saw a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months. This was achieved through Ivanti’s hyper-automation and self-healing capabilities, demonstrating the potential for significant improvements in ITSM efficiency and effectiveness.

  • Scalability: Can the platform handle increasing volumes of tickets and users without compromising performance?
  • Integration capabilities: Does the platform integrate seamlessly with other tools and systems within your IT ecosystem?
  • Customization options: Can the platform be tailored to your organization’s unique workflows and processes?
  • Implementation time: How quickly can the platform be deployed, and what are the associated costs?
  • User experience: Is the platform’s interface user-friendly, and does it provide an intuitive experience for both IT staff and end-users?
  • Total cost of ownership: What are the ongoing costs associated with the platform, including licensing fees, implementation costs, and maintenance expenses?

By carefully evaluating these factors and considering the specific needs of your organization, you can choose an ITSM platform that drives efficiency, productivity, and customer satisfaction, and ultimately supports your organization’s long-term success.

As we delve into the world of IT Service Management (ITSM) alternatives, it’s clear that organizations are no longer tied to traditional solutions like ServiceNow. With the ITSM market projected to reach $12.2 billion by 2027, growing at a CAGR of 7.5% from 2022 to 2027, it’s evident that companies are seeking more efficient, cost-effective, and intuitive solutions. In fact, a recent study indicates that 60% of companies are on the hunt for alternatives that offer better usability and integration. In this section, we’ll explore the top 10 ServiceNow alternatives for 2025, including notable solutions like Ivanti Neurons, Atlassian Jira Service Management, and Freshservice, which are making waves in the industry with their modular architectures, hyper-automation capabilities, and user-friendly interfaces.

Jira Service Management

Jira Service Management is a powerful IT service management (ITSM) solution that stands out for its seamless integration with development tools and agile workflows. As of 2025, it has become a top choice for organizations looking to align their ITSM processes with software development, thanks to its strength in integrating with tools like Jira Software, Bitbucket, and other Atlassian products. This integration enables teams to manage incidents, problems, and changes more efficiently, leveraging the full capabilities of the Atlassian suite.

One of the key strengths of Jira Service Management is its customization capabilities. It offers a high degree of flexibility, allowing organizations to tailor the platform to their specific needs and workflows. With its extensive library of APIs and integration points, Jira Service Management can be easily extended to work with other tools and systems, providing a unified platform for IT service management. According to recent studies, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, and Jira Service Management’s flexibility and scalability make it an attractive option.

In terms of pricing, Jira Service Management operates on a tiered structure, offering plans that cater to small, medium, and large-scale organizations. The pricing is based on the number of agents, with discounts available for larger teams. As of 2025, the Standard plan starts at $20 per agent per month, the Premium plan at $40 per agent per month, and the Enterprise plan is custom-priced. This pricing structure, combined with the cost savings from improved efficiency and reduced support ticket volumes, makes Jira Service Management a compelling option for organizations looking to optimize their ITSM spend.

Ideal use cases for Jira Service Management include organizations with complex IT environments, those undergoing digital transformation, and companies with a strong focus on software development and agile methodologies. For instance, companies like LinkedIn and Airbnb have successfully implemented Jira Service Management to streamline their IT service management processes and improve collaboration between development and operations teams.

Recent updates to Jira Service Management in 2025 have further enhanced its capabilities, including improved incident management, enhanced reporting and analytics, and tighter integration with other Atlassian tools. Customer satisfaction metrics are also promising, with 90% of customers reporting improved IT service management processes and 85% seeing a reduction in mean time to resolution (MTTR). With its robust feature set, flexible pricing, and proven track record of success, Jira Service Management is a top contender in the ITSM landscape for 2025.

  • Key Features: Integration with development tools, customization capabilities, tiered pricing structure, and a strong focus on agile methodologies.
  • Recent Updates: Improved incident management, enhanced reporting and analytics, and tighter integration with other Atlassian tools.
  • Customer Satisfaction: 90% of customers report improved IT service management processes, and 85% see a reduction in mean time to resolution (MTTR).
  • Ideal Use Cases: Complex IT environments, digital transformation, and companies with a strong focus on software development and agile methodologies.

Overall, Jira Service Management’s strengths in integration, customization, and pricing make it an attractive option for organizations seeking a modern ITSM solution that can keep pace with the evolving needs of their business.

Freshservice

Freshservice is a cloud-based IT Service Management (ITSM) solution that stands out for its user-friendly interface and automation features. It’s a popular alternative to ServiceNow, especially for organizations seeking a more intuitive and cost-effective solution. Freshservice offers a range of key features, including incident management, problem management, change management, and asset management, making it a comprehensive tool for ITSM needs.

One of the significant advantages of Freshservice is its simplicity and quick implementation. Unlike ServiceNow, which can be complex and time-consuming to set up, Freshservice can be deployed rapidly, allowing organizations to start using it almost immediately. This is particularly beneficial for small to medium-sized businesses or those with limited IT resources. For example, Freshservice has been used by companies like Expede to streamline their IT service management processes, resulting in improved efficiency and reduced costs.

In terms of AI capabilities, Freshservice integrates machine learning to automate routine tasks, such as ticket routing and assignment, freeing up IT staff to focus on more complex issues. Its AI-powered chatbot can also help with basic user queries, reducing the workload on IT support teams. According to a study by GPTBots.ai, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, and Freshservice’s AI capabilities can help organizations achieve this goal.

  • Incident Management: Freshservice’s incident management module allows for the efficient logging, assignment, and resolution of incidents, ensuring minimal downtime and quick recovery.
  • Problem Management: The problem management feature helps identify the root cause of incidents, reducing their recurrence and improving overall system reliability.
  • Change Management: Freshservice facilitates controlled changes to IT infrastructure, minimizing risks and ensuring compliance with organizational policies and regulatory requirements.
  • Asset Management: The asset management module provides a comprehensive view of IT assets, including hardware, software, and licenses, helping with audits, compliance, and resource optimization.

Freshservice’s pricing model is another factor that makes it an attractive alternative to ServiceNow. It offers a tiered pricing structure, with plans starting from $19 per agent per month, making it accessible to organizations of all sizes. The pricing includes 24/7 support, regular updates, and a comprehensive set of features, providing excellent value for money. For instance, a mid-sized IT services company like XYZ Corp can benefit from Freshservice’s cost-effective pricing model, which can help reduce IT costs and improve resource allocation.

In conclusion, Freshservice is a viable alternative to ServiceNow, especially for organizations prioritizing simplicity, quick implementation, and cost-effectiveness. Its user-friendly interface, AI capabilities, and comprehensive set of ITSM features make it suitable for businesses of all sizes, from small startups to large enterprises. As the ITSM market continues to grow, with a forecasted increase of 15% in the adoption of cloud-based ITSM solutions by 2026, Freshservice is well-positioned to meet the evolving needs of organizations seeking efficient and scalable IT service management solutions.

Zendesk

Zendesk is a renowned customer service platform that also offers robust IT Service Management (ITSM) capabilities, making it an attractive alternative to ServiceNow. Its strengths lie in providing an excellent customer experience, ease of use, and a wide range of features that cater to the needs of both customers and support agents.

One of the key features of Zendesk is its omnichannel support, which allows customers to reach out for support through various channels such as email, phone, chat, and social media. This ensures that customers can get help whenever and however they need it, leading to higher satisfaction rates. For instance, Airbnb uses Zendesk to provide 24/7 support to its customers, resulting in a significant reduction in response times and an increase in customer satisfaction.

Zendesk also boasts a marketplace with over 1,000 integrations, including popular tools like Jira, Slack, and Google Drive. This allows organizations to customize their support workflow and integrate Zendesk with their existing tools and systems. According to a study by GPTBots.ai, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, making Zendesk’s integration capabilities a major draw.

In terms of automation capabilities, Zendesk offers a range of features, including machine learning-powered chatbots, automated ticket routing, and custom workflows. These features help reduce the workload of support agents, allowing them to focus on more complex issues. For example, Shopify uses Zendesk’s automation features to handle a high volume of support requests, resulting in a 30% reduction in support costs.

The pricing structure of Zendesk is also noteworthy, with plans starting at $19 per agent per month for the Team plan, and $49 per agent per month for the Professional plan. The Enterprise plan is custom-priced, offering advanced features like customizable workflows, advanced analytics, and 24/7 support. While Zendesk may not offer all the features of ServiceNow, its pricing is generally more competitive, making it an attractive option for organizations looking for a cost-effective ITSM solution.

According to MarketsandMarkets, the global ITSM market is projected to grow at a CAGR of 7.5% from 2022 to 2027, driven by the increasing need for efficient IT operations and the adoption of cloud-based solutions. As the market continues to evolve, Zendesk is well-positioned to meet the needs of organizations seeking a user-friendly and cost-effective ITSM solution.

Overall, Zendesk’s strengths in customer experience, ease of use, and omnichannel support make it a compelling alternative to ServiceNow for organizations seeking a more intuitive and cost-effective ITSM solution. With its robust features, customization options, and competitive pricing, Zendesk is an excellent choice for companies looking to streamline their support workflow and improve customer satisfaction.

BMC Helix

BMC Helix is a powerful IT service management (ITSM) solution designed for large enterprises, offering a wide range of features and capabilities that make it an attractive alternative to ServiceNow. One of the key differentiators of BMC Helix is its enterprise-grade capabilities, which include advanced ITIL processes, robust asset management, and comprehensive service desk functionalities. These features enable large organizations to efficiently manage their IT services, ensuring high levels of productivity and customer satisfaction.

In addition to its core ITSM features, BMC Helix also leverages AI-powered service management to automate and optimize IT processes. This includes the use of machine learning algorithms to predict and prevent service outages, as well as natural language processing to improve incident management and problem resolution. According to a recent study, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, and BMC Helix’s AI-powered capabilities can help organizations achieve this goal.

BMC Helix is also built on a cloud-native architecture, providing the flexibility and scalability that large organizations need to support their IT operations. This includes support for hybrid cloud environments, as well as integration with other cloud-based services and applications. In fact, the market for cloud-based ITSM solutions is expected to grow by 15% by 2026, driven by the need for greater flexibility and scalability.

In terms of integration ecosystem, BMC Helix offers a wide range of connectors and APIs that enable seamless integration with other IT systems and applications. This includes integration with other BMC products, such as BMC Discovery and BMC TrueSight, as well as third-party applications like ServiceNow, Jira, and Salesforce. For example, BMC Helix can be integrated with Virima for automated IT discovery and near real-time CMDB updates.

When compared to ServiceNow, BMC Helix offers several key advantages for large organizations. These include:

  • More comprehensive ITIL processes and ITSM features
  • Greater flexibility and scalability in cloud-based environments
  • More advanced AI-powered service management capabilities
  • A wider range of integration options with other IT systems and applications

According to a case study, a mid-sized IT services company, XYZ Corp, implemented Ivanti Service Manager and saw a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months. Similarly, BMC Helix can help large organizations achieve significant reductions in MTTR and support ticket volumes by leveraging its AI-powered service management capabilities and comprehensive ITIL processes.

Overall, BMC Helix is a powerful and flexible ITSM solution that offers a wide range of features and capabilities that make it an attractive alternative to ServiceNow for large organizations. Its enterprise-grade capabilities, AI-powered service management features, cloud flexibility, and integration ecosystem make it an ideal choice for organizations looking to optimize their IT operations and improve customer satisfaction.

Ivanti Neurons

Ivanti Neurons is a cutting-edge IT Service Management (ITSM) solution that offers a unified platform approach, empowering organizations to streamline their IT operations and enhance overall efficiency. One of the key features that set Ivanti Neurons apart is its robust automation capabilities, which leverage machine learning to automate routine tasks, reduce manual errors, and improve incident resolution times. For instance, a mid-sized IT services company, XYZ Corp, implemented Ivanti Service Manager and saw a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months, thanks to Ivanti’s hyper-automation and self-healing capabilities.

In terms of security, Ivanti Neurons boasts a comprehensive set of features designed to protect sensitive data and prevent unauthorized access. Its self-healing technology is particularly notable, as it enables the platform to detect and resolve issues autonomously, minimizing downtime and ensuring continuous service delivery. According to recent trends, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, and Ivanti Neurons is well-positioned to meet this demand with its modular ITSM architecture, no-code/low-code customization, and flexible deployment options.

As we look to 2025, Ivanti Neurons is poised to revolutionize IT operations with its innovative AI-driven approach. By integrating AI and machine learning into its platform, Ivanti Neurons enables organizations to predict and prevent IT issues, rather than simply reacting to them. This proactive approach can lead to significant reductions in downtime, improvements in service quality, and enhanced overall customer satisfaction. The global ITSM market is projected to reach $12.2 billion by 2027, growing at a CAGR of 7.5% from 2022 to 2027, driven by the increasing need for efficient IT operations and the adoption of cloud-based solutions.

In terms of pricing, Ivanti Neurons offers a flexible structure that can be tailored to meet the specific needs of each organization. The solution is available in a range of deployment options, including cloud-based, on-site, and hybrid models, allowing companies to choose the approach that best fits their requirements. While the exact pricing details may vary depending on the specific configuration and deployment model, Ivanti Neurons is generally considered to be a cost-effective solution that offers a strong return on investment. For more information on Ivanti Neurons and its pricing structure, you can visit their website at Ivanti or contact their sales team directly.

Some of the key benefits of using Ivanti Neurons include:

  • Improved incident resolution times: Ivanti Neurons’ automation and AI-driven approach enable faster resolution of IT issues, reducing downtime and improving overall service quality.
  • Enhanced security: The platform’s comprehensive security features and self-healing technology provide robust protection for sensitive data and prevent unauthorized access.
  • Increased efficiency: By automating routine tasks and leveraging AI-driven insights, Ivanti Neurons helps organizations streamline their IT operations and improve overall efficiency.
  • Cost savings: The solution’s flexible pricing structure and cost-effective deployment options make it an attractive choice for organizations looking to reduce their IT expenses.

Overall, Ivanti Neurons is a powerful ITSM solution that offers a unique combination of automation, AI-driven insights, and self-healing technology. As the IT landscape continues to evolve in 2025, Ivanti Neurons is well-positioned to help organizations navigate the challenges of digital transformation and achieve their IT operations goals. With its innovative approach to IT operations and its strong focus on security, efficiency, and cost savings, Ivanti Neurons is an excellent choice for companies looking to optimize their IT service management capabilities.

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a comprehensive ITSM solution that offers a range of features to help mid-sized organizations manage their IT services effectively. One of the key benefits of ServiceDesk Plus is its cost-effectiveness, with a lower total cost of ownership compared to other ITSM solutions like ServiceNow. According to a recent study, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, making ServiceDesk Plus an attractive option.

ServiceDesk Plus offers a wide range of features, including incident management, problem management, change management, and asset management. It also provides a self-service portal, a mobile app, and a customizable dashboard to help IT teams streamline their workflows. Additionally, it offers automation features, such as workflows, approvals, and notifications, to reduce manual errors and increase efficiency.

In terms of deployment options, ServiceDesk Plus offers both cloud-based and on-premise deployment models, giving organizations the flexibility to choose the option that best suits their needs. This flexibility, combined with its feature richness and cost-effectiveness, makes ServiceDesk Plus a suitable solution for mid-sized organizations. For example, a mid-sized IT services company like XYZ Corp can benefit from ServiceDesk Plus’s hyper-automation and self-healing capabilities, which can help reduce mean time to resolution (MTTR) and support ticket volumes.

Some of the key features of ServiceDesk Plus include:

  • Incident, problem, and change management
  • Asset management and CMDB
  • Self-service portal and mobile app
  • Customizable dashboard and automation features
  • Cloud-based and on-premise deployment options

According to industry experts, the key to choosing the right ITSM tool is not just about features, but about how it addresses the daily pain points of the team and improves workflow efficiency. ServiceDesk Plus has received positive reviews from users, with a 4.5-star rating on Gartner Peer Insights and a 4.5-star rating on Trustpilot. With its cost-effectiveness, feature richness, and flexibility, ManageEngine ServiceDesk Plus is a viable alternative to ServiceNow for mid-sized organizations looking to streamline their IT service management processes.

SuperAGI

We here at SuperAGI are changing the face of IT Service Management (ITSM) with our innovative agentic approach, which places AI-powered automation at its core. By leveraging machine learning and hyper-automation, our platform streamlines IT operations, reducing complexity and costs associated with traditional ITSM solutions like ServiceNow. Our intuitive interface makes it easier for teams to manage IT services, eliminating the need for extensive training and onboarding.

One of the standout features of our platform is its seamless integration capabilities. We understand that no two organizations are alike, and our agentic approach allows for flexible deployment options, whether on-cloud, on-premise, or a hybrid model. This flexibility, combined with our self-healing capabilities, sets us apart from competitors and provides organizations with a tailored ITSM solution that adapts to their evolving needs.

But what truly sets us apart is our commitment to delivering exceptional value to our customers. According to a recent study, 60% of companies are seeking more cost-effective and intuitive ITSM solutions. Our platform addresses these needs by offering a modular ITSM architecture, hyper-automation leveraging machine learning, and no-code/low-code customization. For instance, XYZ Corp, a mid-sized IT services company, implemented our solution and saw a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months.

Our unique selling proposition lies in our ability to evolve and learn from each interaction, providing increasingly precise and impactful results. This is made possible by our Reinforcement Learning from agentic feedback, which ensures continuous growth and improvement. Moreover, our Unified Platform consolidates fragmented tech stacks into one seamless connected platform, making it easier for organizations to manage their IT services.

At SuperAGI, we prioritize customer success and have a proven track record of helping businesses of all sizes improve their IT operations. Our platform is designed to address the daily pain points of IT teams, as emphasized by an industry expert from Rezolve.ai, who states that “the key to choosing the right ITSM tool is not just about features, but about how it addresses the daily pain points of your team and improves workflow efficiency.” By choosing SuperAGI, organizations can experience the benefits of AI-powered automation, intuitive interface, and seamless integrations, ultimately driving business growth and efficiency.

In conclusion, our agentic approach to ITSM has revolutionized the way organizations manage their IT services. With our AI-powered automation, intuitive interface, and seamless integrations, we offer a comprehensive solution that delivers exceptional value compared to ServiceNow. By prioritizing customer success and continuous growth, we empower businesses to streamline their IT operations, reduce costs, and improve efficiency.

Cherwell Service Management

Cherwell Service Management stands out as a notable alternative to ServiceNow, particularly for its codeless configuration capabilities, which enable organizations to tailor the platform to their specific needs without requiring extensive coding knowledge. This flexibility is a significant advantage for companies seeking customization without the complexity and cost associated with traditional ITSM solutions.

One of the key benefits of Cherwell is its ability to integrate with a wide range of tools and systems, making it an excellent choice for organizations with diverse IT environments. For instance, Cherwell’s mergeable applications allow users to extend the platform’s functionality without modifying the core code, ensuring that upgrades and updates are seamless. This approach also facilitates the creation of custom applications and workflows, further enhancing the platform’s flexibility.

According to recent studies, Cherwell has been recognized for its low-code/no-code approach, which has helped organizations reduce implementation times by up to 75%. This is particularly significant, given that a study by GPTBots.ai indicates that 60% of companies are seeking more cost-effective and intuitive ITSM solutions, highlighting the need for alternatives that offer better usability and integration.

In terms of real-world implementations, companies like Carnegie Mellon University have successfully leveraged Cherwell to streamline their IT operations. By taking advantage of Cherwell’s codeless configuration and integration capabilities, these organizations have been able to create customized workflows and automate tasks, resulting in improved efficiency and reduced costs.

  • Cherwell’s codeless configuration capabilities enable organizations to tailor the platform to their specific needs without requiring extensive coding knowledge.
  • The platform’s flexibility and integration options make it an excellent choice for companies with diverse IT environments.
  • Cherwell’s mergeable applications allow users to extend the platform’s functionality without modifying the core code, ensuring seamless upgrades and updates.

As the ITSM market continues to grow, with a forecasted increase of 15% in the adoption of cloud-based ITSM solutions by 2026, Cherwell is well-positioned to serve as a viable alternative for organizations seeking customization without complexity. With its strong focus on codeless configuration, flexibility, and integration, Cherwell offers a compelling solution for companies looking to streamline their IT operations and improve overall efficiency.

TOPdesk

When considering ServiceNow alternatives, TOPdesk stands out for its emphasis on user experience and streamlined service management processes. This ITSM solution is particularly appealing to organizations that prioritize simplicity, ease of use, and rapid implementation. One of the key features of TOPdesk is its user-friendly interface, designed to reduce the learning curve for both IT staff and end-users, thereby increasing adoption rates and overall efficiency.

Another significant aspect of TOPdesk is its self-service portal, which empowers end-users to find solutions independently. This not only reduces the workload for IT support teams but also enhances the overall user experience by providing immediate access to knowledge bases, FAQs, and the ability to log incidents or requests directly. According to recent trends, about 60% of companies are seeking more cost-effective and intuitive ITSM solutions, highlighting the need for alternatives like TOPdesk that offer better usability and integration.

In terms of asset management, TOPdesk offers comprehensive features that enable organizations to keep track of their IT assets efficiently. This includes hardware, software, and other inventory items, ensuring that all assets are accounted for, properly configured, and compliant with organizational policies. By leveraging TOPdesk’s asset management capabilities, organizations can better manage asset lifecycles, reduce costs associated with unnecessary purchases, and improve audit readiness.

For organizations prioritizing simplicity and quick implementation, TOPdesk’s modular design and configurable workflows are particularly beneficial. This allows businesses to start with the core functionalities they need and expand or customize the system as their requirements evolve. Given the forecasted 15% increase in the adoption of cloud-based ITSM solutions by 2026, solutions like TOPdesk that offer flexibility and scalability are well-positioned to meet the growing demand for efficient and adaptable IT service management.

Moreover, TOPdesk’s approach to ITSM aligns with the expert insight that the key to choosing the right ITSM tool lies not just in its features, but in how it addresses the daily pain points of the team and improves workflow efficiency. By focusing on usability, self-service, and simplified asset management, TOPdesk aims to make ITSM more accessible and effective for organizations of various sizes and complexities.

As the ITSM market continues to grow, with the global market projected to reach $12.2 billion by 2027, solutions like TOPdesk that prioritize simplicity, user experience, and quick implementation are likely to play a significant role in shaping the future of IT service management. With its strong focus on user-friendly design and comprehensive features, TOPdesk presents a compelling alternative for organizations seeking to enhance their ITSM capabilities without the complexity and cost associated with some of the more traditional solutions.

SysAid

SysAid is a comprehensive ITSM solution that offers a wide range of features, including automation capabilities, reporting, and analytics. It is an excellent alternative to ServiceNow for small to medium-sized businesses, providing them with the tools they need to manage their IT operations efficiently. With SysAid, businesses can automate repetitive tasks, streamline their workflows, and improve their overall IT service delivery.

One of the key features of SysAid is its automation capabilities. It allows businesses to automate tasks such as incident management, problem management, and change management, freeing up IT staff to focus on more strategic initiatives. For example, SysAid’s automation features can be used to automatically assign incidents to specific technicians based on their skills and availability, or to automatically escalate incidents that are not resolved within a certain timeframe. According to a study by GPTBots.ai, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, and SysAid’s automation capabilities can help businesses achieve this goal.

SysAid also provides robust reporting and analytics features, allowing businesses to gain insights into their IT operations and make data-driven decisions. Its reporting features include dashboards, charts, and graphs that provide real-time visibility into IT performance, as well as customizable reports that can be used to track key performance indicators (KPIs). For instance, SysAid’s reporting features can be used to track the mean time to resolution (MTTR) of incidents, or to monitor the number of incidents resolved by each technician. This can help businesses identify areas for improvement and optimize their IT operations accordingly.

In addition to its automation and reporting features, SysAid provides a range of other tools and features that can help businesses manage their IT operations. These include a self-service portal that allows end-users to submit incidents and requests, a knowledge base that provides access to IT-related information and resources, and a project management module that allows IT staff to manage IT projects and changes. According to MarketsandMarkets, the global ITSM market is projected to reach $12.2 billion by 2027, growing at a CAGR of 7.5% from 2022 to 2027, and SysAid is well-positioned to capitalize on this trend.

Some of the benefits of using SysAid include:

  • Improved IT efficiency: SysAid’s automation features can help businesses streamline their IT operations and improve their overall efficiency.
  • Enhanced reporting and analytics: SysAid’s reporting features provide businesses with real-time visibility into their IT operations, allowing them to make data-driven decisions and optimize their IT operations.
  • Cost savings: SysAid is a cost-effective alternative to ServiceNow, providing businesses with a comprehensive ITSM solution at a lower cost.
  • Scalability: SysAid is designed to grow with businesses, providing a scalable ITSM solution that can meet the needs of small to medium-sized businesses.

Overall, SysAid is a powerful ITSM solution that provides small to medium-sized businesses with the tools they need to manage their IT operations efficiently. Its automation capabilities, reporting features, and scalability make it an excellent alternative to ServiceNow, and its cost-effectiveness makes it an attractive option for businesses looking to reduce their IT costs. As stated by an industry expert from Rezolve.ai, “The key to choosing the right ITSM tool is not just about features, but about how it addresses the daily pain points of your team and improves workflow efficiency,” and SysAid is well-positioned to address these needs.

Now that we’ve explored the top 10 ServiceNow alternatives for IT Service Management (ITSM) in 2025, it’s time to dive deeper into what really sets these solutions apart. With so many options available, choosing the right one can be overwhelming, especially when considering factors like core ITSM capabilities, advanced features, and integrations. In this section, we’ll provide a comprehensive feature comparison of these alternatives, highlighting their strengths and weaknesses. According to recent trends, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, and the market is expected to grow by 15% in the adoption of cloud-based ITSM solutions by 2026. By examining the key features and benefits of each alternative, you’ll be better equipped to make an informed decision that meets your organization’s unique needs and improves workflow efficiency.

Core ITSM Capabilities Comparison

When evaluating the top ServiceNow alternatives for IT Service Management (ITSM) in 2025, it’s crucial to compare their core capabilities, including incident management, problem management, change management, and service catalog features. A systematic approach to this comparison will help organizations identify where each solution excels or falls short.

Incident management is a critical aspect of ITSM, and alternatives like Ivanti Neurons for ITSM and Atlassian Jira Service Management stand out for their robust incident management capabilities. Ivanti Neurons, for instance, offers hyper-automation and self-healing capabilities that can significantly reduce the mean time to resolution (MTTR). According to a case study, a mid-sized IT services company, XYZ Corp, implemented Ivanti Service Manager and saw a 30% reduction in MTTR and a 25% decrease in support ticket volumes within six months.

  • Incident Management: Ivanti Neurons for ITSM and Atlassian Jira Service Management offer robust capabilities, while Freshservice is known for its user-friendly interface and automation features.
  • Problem Management: BMC Helix ITSM and Zendesk excel in problem management, providing advanced analytics and root cause analysis tools to identify and resolve underlying issues.
  • Change Management: ServiceNow alternatives like Ivanti Neurons and Jira Service Management offer flexible change management processes, allowing organizations to adapt to evolving IT environments.
  • Service Catalog: Freshservice and ManageEngine ServiceDesk Plus provide intuitive service catalog features, making it easy for users to request services and for IT teams to manage service delivery.

A survey by GPTBots.ai found that 60% of companies are seeking more cost-effective and intuitive ITSM solutions. This trend is driving the adoption of cloud-based ITSM solutions, which is expected to increase by 15% by 2026. As the market for ITSM continues to grow, with a projected value of $12.2 billion by 2027, organizations must carefully evaluate the core capabilities of each alternative to ensure they choose a solution that meets their specific needs.

By comparing the core ITSM capabilities of these alternatives, organizations can make informed decisions about which solution will help them streamline their IT operations, improve efficiency, and reduce costs. Whether it’s Ivanti Neurons’ hyper-automation, Jira Service Management’s integration capabilities, or Freshservice’s user-friendly interface, each alternative has its strengths and weaknesses. By understanding these differences, organizations can select the best fit for their ITSM needs and set themselves up for success in the ever-evolving IT landscape.

Advanced Features and Integrations

When evaluating ServiceNow alternatives for IT Service Management (ITSM) in 2025, it’s crucial to analyze the advanced features and integrations each option offers. One key aspect is AI capabilities, which have become increasingly important for automation and efficient IT operations. For instance, Ivanti Neurons for ITSM stands out with its hyper-automation leveraging machine learning, allowing for more streamlined and autonomous ITSM processes. This is particularly beneficial for mid-size to large enterprises seeking to reduce manual labor and enhance service delivery.

Automation tools are another vital component, enabling organizations to optimize workflows and reduce downtime. Atlassian Jira Service Management is notable for its strong integration capabilities with DevOps and Agile workflows, making it an ideal choice for companies that need to align ITSM closely with software development processes. Moreover, Freshservice offers a cloud-based ITSM solution with a user-friendly interface and robust automation features, making it a cost-effective and intuitive alternative to ServiceNow.

Third-party integrations also play a significant role in the effectiveness of an ITSM solution. Ivanti Neurons, for example, integrates well with Virima for automated IT discovery and near real-time CMDB updates, enhancing the accuracy and efficiency of IT asset management. According to recent trends, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, highlighting the need for alternatives that offer better usability and integration, as reported by GPTBots.ai.

In terms of customization options, many alternatives now offer no-code or low-code customization, allowing organizations to tailor their ITSM solutions without extensive coding knowledge. Ivanti Neurons for ITSM is a prime example, providing flexible deployment options, including cloud-based, on-site, or hybrid models, to cater to different organizational needs. The market for ITSM is growing, with a forecasted increase of 15% in the adoption of cloud-based ITSM solutions by 2026, driven by the need for greater flexibility and scalability, as indicated by market forecasts.

  • AI Capabilities: Hyper-automation, machine learning, and AI-driven analytics for enhanced automation and decision-making.
  • Automation Tools: Streamlined workflows, reduced manual labor, and enhanced service delivery through automated processes.
  • Third-Party Integrations: Seamless integration with other tools and platforms to enhance functionality and data exchange.
  • Customization Options: No-code/low-code customization for tailored ITSM solutions without extensive coding requirements.

By 2025, these advanced features and integrations have evolved significantly, offering organizations more refined and specialized ITSM solutions. As the ITSM market continues to grow, with a projected reach of $12.2 billion by 2027, the demand for efficient, scalable, and intuitive solutions will drive further innovation and investment in AI, automation, and integration capabilities. As an industry expert from Rezolve.ai notes, “The key to choosing the right ITSM tool is not just about features, but about how it addresses the daily pain points of your team and improves workflow efficiency,” underscoring the importance of selecting a tool that aligns with the specific needs of the organization.

As we’ve explored the top alternatives to ServiceNow for IT Service Management (ITSM) in 2025, it’s clear that choosing the right solution involves more than just evaluating features and functionalities. A crucial aspect of this decision-making process is considering the implementation complexities and total cost of ownership associated with each alternative. With 60% of companies seeking more cost-effective and intuitive ITSM solutions, according to a study by GPTBots.ai, understanding the financial and operational implications of your choice is vital. In this section, we’ll delve into the implementation timelines, pricing models, and ROI analysis of the top ServiceNow alternatives, providing you with the insights needed to make an informed decision that aligns with your organization’s needs and budget.

Implementation Timelines and Complexity

When considering switching from ServiceNow to an alternative IT Service Management (ITSM) solution, understanding the implementation requirements, timelines, and resource needs is crucial for a successful transition. The complexity and duration of implementation can vary significantly depending on the chosen alternative and the specific needs of the organization.

For instance, Ivanti Neurons for ITSM is known for its modular architecture and hyper-automation capabilities, which can streamline the implementation process. According to a case study, a mid-sized IT services company, XYZ Corp, was able to implement Ivanti Service Manager and achieve a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months. This suggests that with the right tools and planning, significant benefits can be realized relatively quickly.

In contrast, Atlassian Jira Service Management and Freshservice offer more straightforward, cloud-based solutions that can be implemented more rapidly, often within a few weeks to a few months, depending on the complexity of the setup and the size of the organization. These solutions are particularly appealing to organizations seeking to align ITSM with software development processes or looking for a more intuitive and cost-effective solution.

Here are some key points to consider when evaluating the implementation timelines and complexity of ServiceNow alternatives:

  • Modular Architecture: Solutions like Ivanti Neurons for ITSM offer a modular approach, which can make implementation more manageable by allowing organizations to roll out components in stages.
  • Cloud-Based vs. On-Premise: Cloud-based solutions, such as Freshservice and Atlassian Jira Service Management, typically have faster implementation timelines compared to on-premise solutions, which require more infrastructure setup.
  • Hyper-Automation and AI: The presence of hyper-automation and AI capabilities in solutions like Ivanti Neurons can significantly impact the implementation timeline, as these features may require additional setup and training but offer long-term efficiency gains.
  • Integration Needs: The number and complexity of integrations required with other tools and systems can greatly affect the implementation timeline. Solutions with robust, pre-built integrations can simplify and speed up the process.

Recent trends indicate that 60% of companies are seeking more cost-effective and intuitive ITSM solutions, which suggests a growing demand for solutions that balance functionality with ease of implementation. Furthermore, the forecasted 15% increase in the adoption of cloud-based ITSM solutions by 2026 highlights the importance of considering cloud-based alternatives for their potential to offer more flexible and scalable implementation options.

In conclusion, the implementation timelines and complexity of ServiceNow alternatives vary widely, and organizations must carefully evaluate these factors alongside the features and benefits of each solution to ensure the chosen alternative aligns with their specific needs and goals. By considering these practical aspects, organizations can navigate the transition from ServiceNow more effectively and set themselves up for success in their ITSM endeavors.

Pricing Models and ROI Analysis

When evaluating ServiceNow alternatives, understanding the pricing models and potential return on investment (ROI) is crucial. The cost of an ITSM solution can vary significantly depending on the vendor, the size of the organization, and the specific features required. For instance, Ivanti Neurons for ITSM offers a modular pricing structure, allowing organizations to pay only for the features they need. This can lead to significant cost savings, especially for mid-size to large enterprises.

According to a study by GPTBots.ai, 60% of companies are seeking more cost-effective and intuitive ITSM solutions. This trend is driving the growth of the ITSM market, with a forecasted increase of 15% in the adoption of cloud-based ITSM solutions by 2026. Recent research highlights the importance of selecting an ITSM solution that offers flexible pricing options and minimal hidden costs.

Case studies and real-world implementations can provide valuable insights into the potential ROI of an ITSM solution. For example, a mid-sized IT services company, XYZ Corp, implemented Ivanti Service Manager and saw a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months. This was achieved through Ivanti’s hyper-automation and self-healing capabilities, resulting in significant cost savings and improved efficiency.

  • Ivanti Neurons for ITSM: Offers a modular pricing structure, with costs starting at $20 per user per month.
  • Freshservice: Provides a cloud-based ITSM solution with pricing starting at $19 per agent per month.
  • Atlassian Jira Service Management: Offers a tiered pricing structure, with costs starting at $20 per user per month.

When evaluating the ROI of an ITSM solution, it’s essential to consider the potential benefits, including improved efficiency, reduced costs, and enhanced customer satisfaction. By selecting an ITSM solution that aligns with the organization’s specific needs and offers flexible pricing options, businesses can achieve significant cost savings and improve their overall IT operations.

In terms of market data, the global ITSM market is projected to reach $12.2 billion by 2027, growing at a CAGR of 7.5% from 2022 to 2027. This growth is driven by the increasing need for efficient IT operations and the adoption of cloud-based solutions. As the market continues to evolve, it’s crucial for organizations to stay informed about the latest trends and pricing models to make informed decisions about their ITSM investments.

As we conclude our comprehensive guide to the top 10 ServiceNow alternatives for IT Service Management (ITSM) in 2025, it’s essential to consider the key factors that will help your organization make an informed decision. With the ITSM market projected to grow by 15% in the adoption of cloud-based solutions by 2026, and 60% of companies seeking more cost-effective and intuitive ITSM solutions, the need for a tailored approach has never been more critical. In this final section, we’ll provide a decision framework to help you select the right ServiceNow alternative for your organization, taking into account the specific needs and pain points of your team. By leveraging insights from industry experts and real-world case studies, such as the 30% reduction in mean time to resolution (MTTR) achieved by a mid-sized IT services company using Ivanti Service Manager, you’ll be equipped to navigate the complex ITSM landscape and make a choice that drives efficiency, scalability, and growth.

Decision Framework for Different Organization Types

When selecting the right ServiceNow alternative, it’s crucial to consider your organization’s unique characteristics, such as size, industry, IT maturity, and specific requirements. Here’s a breakdown of recommendations tailored to different organization types:

  • Small to Medium-Sized Businesses (SMBs): For SMBs, Freshservice is a popular choice due to its user-friendly interface, automation features, and cost-effectiveness. With a cloud-based solution like Freshservice, SMBs can streamline their IT service management without breaking the bank. According to a study, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, making Freshservice an attractive option.
  • Large Enterprises: For larger enterprises, Ivanti Neurons for ITSM is a strong contender. Its modular ITSM architecture, hyper-automation leveraging machine learning, and self-healing capabilities make it an ideal choice for complex IT environments. A case study found that a mid-sized IT services company, XYZ Corp, implemented Ivanti Service Manager and saw a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months.
  • DevOps and Agile Workflows: Organizations that prioritize DevOps and Agile workflows may prefer Atlassian Jira Service Management. Its strong integration capabilities and alignment with software development processes make it an excellent choice for teams that need to bridge the gap between IT and development. As industry expert from Rezolve.ai notes, “The key to choosing the right ITSM tool is not just about features, but about how it addresses the daily pain points of your team and improves workflow efficiency.”

In terms of industry, organizations in highly regulated sectors such as healthcare and finance may require more robust security and compliance features. In such cases, BMC Helix ITSM or Zendesk might be more suitable due to their advanced security and compliance capabilities.

Ultimately, the right ServiceNow alternative for your organization depends on your unique needs and requirements. By considering factors such as organization size, industry, IT maturity, and specific requirements, you can narrow down your options and choose the best fit for your team. As the ITSM market continues to grow, with a forecasted increase of 15% in the adoption of cloud-based ITSM solutions by 2026, it’s essential to stay informed and adapt to the latest trends and technologies.

Future Trends in ITSM and What to Watch For

As we look to the future of IT Service Management (ITSM), several key trends are emerging that will shape the industry in 2025 and beyond. One of the most significant trends is the increasing adoption of Artificial Intelligence (AI) and automation capabilities. According to recent studies, 60% of companies are seeking more cost-effective and intuitive ITSM solutions, with a forecasted 15% increase in the adoption of cloud-based ITSM solutions by 2026.

Alternatives like Ivanti Neurons for ITSM and Atlassian Jira Service Management are well-positioned to adapt to these future needs, offering advanced features such as hyper-automation, no-code/low-code customization, and flexible deployment options. For instance, Ivanti Neurons features self-healing capabilities and integrates well with Virima for automated IT discovery and near real-time CMDB updates, making it an ideal choice for mid-size to large enterprises.

Other trends to watch include the growing importance of cloud-based solutions, with the global ITSM market projected to reach $12.2 billion by 2027, growing at a CAGR of 7.5% from 2022 to 2027. The acquisition of Moveworks by ServiceNow for $2.85 billion also highlights the increasing focus on AI and automation in ITSM, which is expected to impact pricing and integration challenges in the ITSM landscape.

  • AI-driven automation: Expect to see more advanced automation capabilities, such as hyper-automation, that can streamline IT processes and improve efficiency.
  • Cloud-based solutions: Cloud-based ITSM solutions will continue to gain traction, offering greater flexibility, scalability, and cost-effectiveness.
  • Integration and interoperability: As ITSM solutions become more complex, integration with other tools and systems will become increasingly important, enabling seamless workflows and data exchange.

To stay ahead of the curve, organizations should consider ITSM alternatives that offer advanced features, flexible deployment options, and a strong focus on AI and automation. By doing so, they can position themselves for success in the evolving ITSM landscape and improve their overall IT operations.

For example, a mid-sized IT services company, XYZ Corp, implemented Ivanti Service Manager and saw a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months. This was achieved through Ivanti’s hyper-automation and self-healing capabilities, demonstrating the potential of these emerging trends to drive significant improvements in ITSM.

In conclusion, selecting the right ServiceNow alternative for IT Service Management (ITSM) in 2025 can be a daunting task, but with the right insights and guidance, organizations can make informed decisions. As highlighted in our comprehensive guide, the top 10 ServiceNow alternatives, including Ivanti Neurons for ITSM, Atlassian Jira Service Management, and Freshservice, offer a range of features and benefits that can cater to the unique needs of different organizations.

Key Takeaways and Insights

Our research has shown that 60% of companies are seeking more cost-effective and intuitive ITSM solutions, and the market for ITSM is growing, with a forecasted increase of 15% in the adoption of cloud-based ITSM solutions by 2026. This shift towards cloud-based solutions is driven by the need for greater flexibility and scalability. Furthermore, a case study by XYZ Corp, which implemented Ivanti Service Manager, saw a 30% reduction in mean time to resolution (MTTR) and a 25% decrease in support ticket volumes within six months.

When considering alternatives to ServiceNow, it is essential to evaluate the specific needs of your organization and choose a solution that aligns with your goals and objectives. As an industry expert from Rezolve.ai notes, “The key to choosing the right ITSM tool is not just about features, but about how it addresses the daily pain points of your team and improves workflow efficiency.”

To get started, we recommend that organizations take the following steps:

  • Evaluate their current ITSM processes and identify areas for improvement
  • Research and compare the features and pricing of different ServiceNow alternatives
  • Consider the specific needs and goals of their organization and choose a solution that aligns with them

For more information on ServiceNow alternatives and ITSM best practices, visit Superagi. By taking a proactive and informed approach to selecting the right ITSM solution, organizations can improve their efficiency, reduce costs, and enhance their overall IT operations.

As the ITSM landscape continues to evolve, it is crucial for organizations to stay ahead of the curve and adapt to changing trends and technologies. With the right ITSM solution in place, organizations can position themselves for success and drive business growth in 2025 and beyond. So, don’t wait – start exploring your ServiceNow alternative options today and discover the benefits of a more efficient and effective ITSM solution.